FAQS
What is this stuff?
It’s like a chiseled rock, only better. All Boulder Passion merchandise, be it a football or a rock, is made of our proprietary premium-grade manufactured stone. It’s the perfected result of a ½ decade of research and development that has taken us from California to North Carolina and everywhere in between. At a compressive strength over 5,000psi, these stone products are rock solid and made to last.
How big is it?
Life size. Our stone footballs, for example, are game size. The actual dimensions are in the product descriptions.
How about the image material on your stones, what's it made of?
We’d have to fire ourselves if we gave away all our trade-secrets, but here’s what we can say. We spent a pile of cash testing the best commercial rated image materials on the market and found nothing that competes with what we’re using. We started with our custom liquid urethane resins having a shore hardness of 80D and made monumental gains from there. What you’re getting now is a combination of a super tough, dimensionally stable thermoplastic covered with a high resolution, UV resistant image film. These materials are cut and molded with machine precision and suitable for indoor/outdoor use.
Where's my school/team?
Hang on. It’s likely on the way. Feel free to shoot us an email if you have a specific request and we’ll let you know if it’s in the pipeline. We’ve already met with key licensing authorities around the country and have plans to add batches of schools. Sign up to get our emails with special promotions and new product offerings.
Shipping has to be outrageous, right?
Wrong. We knew from the start that shipping was going to be mission-critical to our success. We’ve focused on two factors to make your shipping costs low. First, we engineered our stone mix designs to be as light as possible without sacrificing durability or aesthetics. Our products now average about 25lbs each. (That’s solid, but without our lightweight stone mix, these products would average over 46lbs). Second, and just as important, we’ve built a great relationship with FedEx. Our friends at FedEx provided Boulder Passion favorable discounts that we, in turn, pass directly to you. We don’t tack on any handling fees either. When you browse our products you can get an instant shipping quote prior to making a purchase.
Where can I display a Boulder Passion product?
Anywhere you want to showcase your passion for your team/school/brand. Our products are made for indoor and outdoor use. Some are displayed indoors on fireplace mantels, in entertainment centers, on executive desks, and others are displayed outdoors around exterior landscaping and home entryways.
How long will it take for me to get it?
A number of products ship same day as ordered (M-F), but others ship 3-7 business days after order is made. If timing is a concern, you will want to look at the item description for details. Our FedEx standard home delivery is 1-3 business days anywhere coast-to-coast.
Do you make international shipments?
No. As a general rule, we’re not setup for international shipments. If you have a special request, send us an email and we’ll see what we can do, especially if it’s for a member of our armed forces.
What is your refund policy?
All sales are final, with one exception—we will replace any item that is damaged during shipment. If your item arrives damaged, we require you to notify us by email (info@boulderpassion.com) within 7 business days of the date the item was delivered.
What’s the story with the “charity” links on your site?
One of our three founders was diagnosed with having a tennis-ball size brain tumor this past year (2011). At 32 years of age, married, and a father, it was a shock. With a huge dose of faith and sound medical care, he beat it and is back 100%. But that brush with total calamity renewed and galvanized our interest in doing more than just making a living. We’re ready to use our talents and treasures to help others who are fighting their way through a tough spot. In 2012, we will team up with a number of non-profits and make custom stone pieces to benefit charity. Cancer, diabetes, MS, and veteran causes are on our radar. If any of this sparks your interest, please go to our home page and sign up for charity updates. And if you have a connection we can make, please shoot us an email (info@boulderpassion.com). We’d like to hear from you.
I'm a retailer, can I sell these in my store?
Let’s talk. We are particularly interested in working with independent, locally owned businesses of all kinds and sizes. You could be a barber, a grocer, a hardware store manager; it doesn’t matter to us. You can carry our inventory or just drop ship. We figure the large national, big box stores have enough opportunity without us. That’s why we target independent, locally owned businesses who have shared our same small business struggles and victories.
How come I haven't heard of you guys before?
We’ve been refining our craft and products for years, but just went public September 2011. And given that our production budget ate our marketing budget, we can’t buy TV/Radio ads. We rely instead on friend-to-friend referrals. So thanks in advance if you send a friend our way!
What's the best way for me to contact you?
Email us at info@boulderpassion.com.
How does Boulder Passion use my contact info?
As consumers ourselves, we are very guarded about where we give our personal information. As a business, we take privacy and security of your information just as seriously. Our Privacy Policy gives all the details, but the short of it is (1) we don’t collect any personal information you don’t want to give us, (2) the information you give us will only be used to securely create your account, process your order, and/or send you an occasional email alerting you to new products, charity updates, and special promotions, and (3) your personal information will not be sold to any third-parties. If you subscribe to receive our occasional email alerts and later lose interest, we make it painless to unsubscribe.